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Policies & FAQs

We value transparency and are committed to providing clear, straightforward policies to ensure an exceptional experience for all clients. Below, you'll find detailed information on our policies and answers to frequently asked questions. If you have any additional questions or need clarification, please don't hesitate to reach out to our team.

Booking Policy

We are happy to reserve an appointment on a day and time that is convenient for you. Guests are asked to reserve with a credit card or gift card at the time of booking.

Cancellation Policy

While we understand that plans can change, the services and treatments you select are reserved especially for you. A 48-hour cancellation notice is required on spa packages and a 24-hour notice is required on single spa services and hair services to avoid a 50% cancellation fee. No-show or missed appointments will be charged 100% of service.

Gratuities

Gratuities are not included in our prices nor are they expected. If you enjoy your service or treatment, please recommend our salon/spa to friends and family.

Gift Cards

Gift cards can be purchased online through our website or in our salon. Once purchased gift cards are not refundable or redeemable for cash. Any remaining balance can be redeemed on your next visit.

Cell Phones

We respectfully request that all salon and spa clients refrain from using their cell phones during their services. We also request that phones are turned off or silenced once in the salon/spa.

Children

Hair services are available to children 12 and older. Nail and spa services are only available to those over 14 yrs. To ensure a quiet and relaxing atmosphere, children are not allowed in the salon or spa unless they are receiving a service. Minors may have treatments but must be accompanied by a parent or have a signed release.

Payment Methods

We accept all major credit cards and personal checks with proper ID.

Refunds & Returns

All unopened products may be returned for a full refund within 7 days of purchase. Any opened products may be returned for a salon credit within 7 days of purchase. All sale items are final. If you are not satisfied with a service you received, please call the salon within 48 hours of your appointment and we will do our best to address your concerns, which may include re-doing your service at no cost to you.

Salon & Spa FAQs

We recommend scheduling your Salon or Spa visit a minimum of 2-4 weeks in advance to ensure availability of services. At the time of booking appointments must be secured with a credit card or gift certificate.

Please dress comfortably and plan to arrive at least 20-30 minutes before your scheduled spa package or service to get checked in and prepare for your treatment(s). Arriving late will deprive you of treatment time. Lockers, robes, spa shoes and towels will be provided. Please leave jewelry and valuables at home.

For a special style such as a wedding or prom, please wear a shirt that buttons down the front to facilitate changing. Do not wash your hair on the day of the appointment unless specifically directed to do so by your stylist. The last time to wash your hair is preferably the day before your service. Bring any accessories you would like to add with you (veil, tiara, hair pieces).

Do not sun tan or use any exfoliating scrubs 24-hours before or after the procedure and make sure your hair is at least 1/4 inch long. Also, please inform your therapist or stylist of any medications you are using such as acne or anti-wrinkle creams.

We ask that you wear or bring thongs when you come in for your pedicure.

No, please undress to your comfort level. During all treatments, your body will be fully draped except for the areas being worked on.

Yes. Your appointment will be made with your preference. You may also request a therapist of your choice.
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  • Call or Text Us
(530) 674-7571
Locations
  • Headlines the Salon
878 Richland Rd.
Yuba City, CA 95991
  • Headlines the Spa at Hillcrest
868 Richland Rd.
Yuba City, CA 95991
Hours

Tues - Fri: 8AM - 8PM
Sat: 9AM - 6PM
Sun: Spa 9AM - 5PM | Salon Closed
Mon: Closed

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